FALaholic # 12098

October 18, 2005 20:07

Post #1

I just got in another order from GPG yesterday and there was a small problem, as I received a SAW carry handle instead of a SAW pistol grip. So I called up today to clear things up. I wasn't too disappointed as I had planned on ordering a SAW cary handle soon, and I figured James could just carry the overage as a store credit. James solution, "Keep the carry handle and I'll send out a PG to you today." (!!!)
I tried to argue, as I wasn't comfortable getting a $15 part for what was a reasonable mistake (James called it a "late night packing mistake") and was willing to pay for the carry handle now, if he wasn't comfortable carrying a credit.
James would have none of it, said that the customer service was too important for me to pay for his mistake. So now I'll have both pieces ( ).
I have been averaging a small order from GPG about every month, so I was already a repeat customer. And I'm just a regular geek, not a high volume production gunsmith/dealer, so he didn't really need to treat me like one.
But I sure appreciate it.

__________________
When will America invade and liberate Kalifornia ??
- Kaliban Infidel كاف

FALaholic # 6367

October 18, 2005 22:52

Post #4

James sucks!Great prices,quick delivery,great customer service.He doesn't give me anything to bitch about!

__________________
"I'd like to buy your deadliest gun please."-Homer Simpson

FALaholic # 17176

October 22, 2005 01:54

Post #5

Ihave been buying from James for some time now, always very nice, professional and ready to give you his great help. I am used to that by now, I guess I am spoiled with his good and honest service.

But what it is really outstanding is down to earth honest service!

I wanted to build an STG58 PARA FAL buying a DSA folder stock and all the other parts and build it from scratch.

I called James to ask for him what parts GPG could supply to me, so I would know which parts I needed to find somewhere else.
He started trowing some numbers of how much it will cost me.

He then asked me how much DSA was selling a STG58 PARA FAL complete.
When I told him, he suggested to me that it would be in my best interest to buy it directly from DSA, even if I will have to pay a couple a hundred dollars more. The reason he gave me was based on the quality and great warranty that DSA is know for. I could't believe the honesty of this person!

He choose to give me his honest advice against him making a good sale on a bunch of parts I was going to buy from him!!!!

I can only say: James God bless you !

Thank you for taking care of all of us with our addiction but in a very honest and professional way.

__________________
Antonio

FALaholic # 6054

FALaholic # 17742

October 24, 2005 17:41

Post #7

Just placed and got my first order from GPG. I don't think I've ever had quicker service. I order from all the major sources, Midway, SG, CTD, etc, and no one beats him on price or speed. Wish everyone I deal with was the same!

Heres to GPG
Dread

__________________
Fear God and Dread Naught

Semper Paratus

FALaholic # 7834

FALaholic # 17176

October 25, 2005 01:36

Post #9

But even worse, if he smell the slim possibility that you will whine even a little bit, he will fix it and make everything great so you have any other option but to be completely happy, satisfied and evermore grateful
James, that is not very nice what you are doing to your competition, they wish that you would play fair
But we, your clients/friends really prefer that you shine above everybody else because of your great and honest service but must of all a great human being

I am sure I will be calling you pretty soon to get a fix

Thanks James!

__________________
Antonio

FALaholic # 4378

October 26, 2005 00:55

Post #10

OK, I'm blushing now. Thanks for the kind words guys! I have to say that I have a wonderful bunch of guys (And some Women too!) as a customer base and I am more than happy to serve! Thank you for all the biz!!!!!!!

__________________
"I am concerned for the security of our great nation, not so much because of any threat from without, but because of the insidious forces working from within." --General Douglas MacArthur

"Guard with jealous attention the public liberty. Suspect every one who approaches that jewel. Unfortunately, nothing will preserve it but downright force. Whenever you give up that force, you are inevitably ruined." --Patrick Henry

FALaholic # 45319

FALaholic # 35685