View Full Version : Colt service.

October 19, 2017, 13:13
Several months ago I bought a new Colt Competition Stainless in 9mm. I went to the range several times with it, and the empties, especially in rapid fire, were ejected into the middle of my forehead… not pleasant!

At the end of September I called customer service at Colt to see what to do about this. The guy sent me a “Return Material Authorization” notice and a FedEx mailing label to return the pistol. He said that the process would take a week to 10 days, and it would be returned after it had been repaired.
When I went to send the gun, I tried to get extra insurance as the instructions on the mailing label said that the package would be insured for $100. I tried to pay for more insurance as obviously I paid a lot more for that pistol. I couldn’t buy extra insurance without voiding the mailing label.

The gun was picked up by FedEx on October 1 and signed for by Colt on October 4.

A couple of days ago I called Colt to see what was happening as it had been 12 days since they received it and I hadn’t heard anything. First problem… the guy I spoke to in their repair process said the gun wasn’t signed into their system until October 13! It had been loose and untraceable inside Colt for 9 days! This guy further told me that it wouldn’t be fixed for from 30 to 45 days. When I told him that the first guy had told me it would be from 7-10 days, and that I wasn’t happy that my gun had disappeared inside the Colt system for 9 days, the new guy offered to send it back, unrepaired.

I told the guy that I had read fairly often about Colt’s reputation for customer service, and that this experience seemed to reinforce what I’d read. I said that based on what I was going through I was going to be unlikely to buy from Colt again.

What are your experiences with Colt, and what suggestions other than patience would you advise?

Bwana John
October 19, 2017, 19:33
and what suggestions other than patience would you advise?

Learn that tuning ejectors on 1911's (and FAL's) is very simple.

October 19, 2017, 21:18
Learn that tuning ejectors on 1911's (and FAL's) is very simple.

...and extractors.

Hope you get satisfaction from Colt, and soon. Good luck!

Bawana jim
October 19, 2017, 22:09
Over at the Colt site they converse about the service. They have had layoffs and it's affected their service.

October 27, 2017, 08:15
Swapping ejector and extractors are both simple. I like to put original extractor in box and run a quality aftermarket from day one.