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Brian in MN
November 10, 2015, 16:24
Anyone had problems with Amazon lately?

I ordered a tuner over the weekend. All went well until this morning when I received a nasty-gram email from them informing me that they closed my Amazon account because my credit card co would not accept the charges. I immediately called my card company and was told that there are indeed no new charges and no problems with my credit card account.

I then replied to the nasty gram from my good pal Syed Z. at Amazon informing him that there was no problem with my credit card and that maybe he ought to contact me. I got a very nice response from a computer thanking me for my correspondence and informing me that it was outside HAL's job description to actually help and that at some unnamed time in the future a human might possibly read my email. And, by the way, don't even think of responding to this email because we don't care.

Because my account is now toast I cannot log into their site.



My new tuner arrived this afternoon.


Given their wonderful customer service I am really tempted to just say "thanks for the free tuner" but alas, I am not a thief and in the world we live in today this is the sort of thing that can come around and bite you at some inconvenient time in the future.

I sure am glad that their ordering software demanded my phone number so that they could call me if there were any problems with my order. It's just too bad that my Account Specialist" Syed never learned how to use a telephone.

xtremerange
November 10, 2015, 16:38
Wondering if you got phished. I can pretty much guarantee that the order would never, ever, ever be released for picking and packing unless payment was authorized by the CC company.

Thinking "Syed Z" confirmed your email address has a linked Amazon account. Hope your password is not one of the 10 most common.

wanneroo
November 10, 2015, 17:06
Sounds like some funny business going on there where you may have been phished or some other nefarious dealings.

Brian in MN
November 10, 2015, 19:23
Yeah, I know but that does not make sense in that my credit card never got charged. These clowns shipped the tuner without payment.

ftierson
November 10, 2015, 21:21
Sounds like someone(s) is/are dicking with you...

I buy a lot of stuff from Amazon and have found them to have about the best customer service found anywhere.

The few times that I have had problems, I called them for a call-back (which happens within seconds), usually talk to someone in the Philippines who speaks better English than most people here and who fixes the problem immediately (and does so with great cheer).


Just out of curiosity, do you have a cc on file with Amazon that was recently updated with a new expiration date? If so, did you update the expiration date with Amazon?

Forrest

Jaxxas
November 10, 2015, 22:05
That is really interesting, I got a free tuner in the mail from Amzon today as well!;)


Seriously I've only had good relations with Amazon. A few years back my Amazon account was apparently hacked unbeknownst to me and I couldn't order anything. I called them up and explained what was going on and they figured it out and totally reset my account. I kept my login and changed my password and they actually credited me for every Kindle book I had ever bought! No ifs, ands or buts. It was like $250+ in free money to spend on books.

If you consider your time money (and I do!) Amazon can really be a considerable savings. The product selection alone totally eclipses that which is available locally n Tucson.

oleblu72
November 12, 2015, 00:25
I've never had any trouble with them the few times I had to call customer service it was top notch.

Mark

gunplumber
November 12, 2015, 07:59
Sounds like someone(s) is/are dicking with you...

I buy a lot of stuff from Amazon and have found them to have about the best customer service found anywhere.

The few times that I have had problems, I called them for a call-back (which happens within seconds), usually talk to someone in the Philippines who speaks better English than most people here and who fixes the problem immediately (and does so with great cheer).


Just out of curiosity, do you have a cc on file with Amazon that was recently updated with a new expiration date? If so, did you update the expiration date with Amazon?

Forrest

This -

I order from amazon several times a week. It's cheaper than driving into town, much faster, and far better customer service.

Something is really odd. If in doubt, go to Amazon directly - do not follow any e-mail links that may be phishing mirror sites.

If your account has been compromised, then it makes sense for Amazon to freeze it for your own protection.

I suspect someone got your e-mail, and now wants you to give them the "corrected" credit card info. Which so many people indignantly do. Never realizing they're talking to a Nigerian Scammer and not Amazon.

I get several e-mails a week with Amazon in the title, that are not from Amazon.

Brian in MN
November 12, 2015, 10:47
Well, I called Amazon yesterday at about 9AM. Spoke to someone in India or Pakistan. He listened and told me that someone would call back. A day later and not a word from them. He asked me to verify my telephone number. Nothing else. Still no activity on my credit card.

No one has tried to get any other info from me.

inrem
November 12, 2015, 18:25
You probably already tried it, but try a "forgot your password" reset on the Amazon site.

As others have stated above, 99%+ someone is trying to scam you.

The only Amazon screw up (over many years and many purchases) is when I tried to by a Sony shortwave radio via their Warehouse Deals on returned items - http://www.amazon.com/b?node=10158976011

I was shipped a large box with a 300+ page manual. The radio in the box was a tiny $8 Sony AM/FM bathroom style gizmo with knobs. I told Amazon what was going on and why the box and shipping weight made no sense if the goal was a shortwave radio many times the size, weight and price. The accepted the return without complaint and refunded my money. Whomever at Amazon accepted the return and put the product out for re-sale after checking (what was in the box WAS a Sony radio) was a moron, but with that said...

Brian in MN
November 13, 2015, 09:15
Okay, so who is trying to scam me? No one has asked for any information or money. No one has even bothered to respond to my email and telephone call.

V guy
November 15, 2015, 18:28
Have you got a previous card# on file at Amazon?

I do....last order I noticed it tried to use the old#, even though the new 2nd was was listed.....I had to choose the correct # card, even though the site said that the first one listed was expired.... I had to choose the correct card #.