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DSARep
March 06, 2009, 08:39
Gang,

I know there have been some issues ordering from us using the web site, so wanted to let you all know that we are working on it. DSA has a consulting firm on site doing a complete revamp of the online ordering software. The new system should accurately show what is in stock at time of order. We are also adding new staff to handle the increased order volume since it shows no sign of slowing. Thank you for your patience while these steps are implemented!

John

millerphys
March 09, 2009, 12:07
Thanks. Very much appreciated. :bigangel:

tyler2you
March 09, 2009, 12:20
And much needed . . .

I know I will typically go somewhere else unless I have no choice because I know I've got about a 75% chance of ending up backordered. In fact, I think the only items I've ever bought that weren't backordered were magazines.

At least this will let me make an informed decision.

Thanks.

ftierson
March 09, 2009, 14:51
Glad to hear it, John.

Hang in there...

Forrest

W.E.G.
March 09, 2009, 15:43
Originally posted by DSARep
The new system should accurately show what is in stock at time of order.

Much needed.

Good move.

Thorack
March 10, 2009, 15:32
Hey,

Thats a great start. Keeping Jeff off the phones will do wonders as well.

Thorack

MBR29
March 10, 2009, 15:58
Jeff is no longer with the company

cbr954fz1
March 15, 2009, 12:28
well the lady was always nice...;) ..cbr

RD_Byrd
March 23, 2009, 02:13
Is the new ordering system up and running yet?

DSARep
March 23, 2009, 07:34
Still working on it last I heard, but well past half way.

John

NSR500
April 25, 2009, 19:31
John,

Can I/We get an update on the order system progress? It would be good to know what's available so we don't clog up the phone lines anymore. :)

NSR500
May 06, 2009, 06:54
Updates?

DSARep
May 06, 2009, 07:32
No info yet. I will post here when I have some.

John