MetalKnight
December 21, 2001, 16:37
Warning - Do Not Do Business With Top Notch.
Top Notch. Run by Wade Bailey. Brother of the infamous Todd Bailey. The guy has no clue how to run a business. Beware if you order from him, but if you do, use a credit card so you can dispute the charges if he does not deliver.
I ordered a SEF semi-auto plastic grip frame & Selector from him. I called him a day or so later and added two 30Rd mags to the order. He only ships weekly, so I knew he had not shipped yet. Wade promptly told me my original order was packed and ready to go so he will add the mags to the order and repackage them. A week later I get the package. Nice grip frame, selector is there...but no mags. A nice invoice is in the box showing that I was charged for the entire order including the mags (and a hefty $20 Shipping & handling charge!) Bummer.
I figure a quick call will fix it up. Called Wade. He was apologetic and said the mags would ship out the next Monday (this was a Thursday). A week and a half goes by...no mags. Another call to Wade. He sounds like this is the first he ever heard of this problem but assures me that it will go out the next Monday. More time passes. I now out of the blue get a call from Wade Bailey who promptly tells me that he has a problem with my "story" about missing mags. He says that the UPS invoice shows a 2lb order and that is what the grip frame, selector & two mags would have weighed. I say Ok, I still have the box & original contents of peanuts...so I check it. It does indeed say 2lbs on the UPS label. Our conversation is escalated by Wade as he all but calls me a liar & a thief! He begins screaming at me as I tell him that he is wrong and the label is wrong, there were no mags in the package (but I was sure charged for them) and I sure as hell do not like his attitude calling me at home and attacking me.
He shows his true colors here. I break out my package scale & weigh all components including the SEF frame, selector the box & peanuts & even the invoice. 10 3/4 ounces all together. This box was never ever 2 lbs. After I thoroughly explain to Wade that I am not a con-man and have no desire to "bankrupt" his "company" he finally flippantly admits that maybe when he repackaged the items (they were sealed before I added the mags to my order, he says) that maybe he weighed the components but did not repackage them all. But he loudly said that he doubted that this could happen because he runs the company and does ALL the order pulling, packing & shipping (but couldn't remember packing my order for some reason). Finally, after causing me way too much aggravation and heated debate he finally says that he will take me at my word and send the mags and hangs up on me. I have very serious doubts about his intention to deliver my paid for product.
I have had very few business deals go sour in my lifetime but never have I had the pleasure of having a business owner call me at home to tell me that I was a liar & thief and yell at the top of his lungs at me. Grrrreeeaat customer service. This guy will go far. I am going to give him 4 days to get those mags here. After that I will dispute the charges to my credit card company and let them deal with ol' Wade. As my wife will attest, I spend WAAAYYYY too much money on toys. Money that will NEVER again be found in the hands of Wade Bailey (Top Notch). And only in the most grudging way possible will I ever do business again with Todd Bailey & Special Weapons. I will also fervently try to dissuade ANYONE from doing business with this charlatan. It is not always how a company delivers to the customer, but how they handle a problem. Wade has chosen to commit consumer fraud.
Thanks again Wade, for the lovely time and stimulating conversation. You went out of your way to lose a customer today and by George, you did it! :p
MK
Top Notch. Run by Wade Bailey. Brother of the infamous Todd Bailey. The guy has no clue how to run a business. Beware if you order from him, but if you do, use a credit card so you can dispute the charges if he does not deliver.
I ordered a SEF semi-auto plastic grip frame & Selector from him. I called him a day or so later and added two 30Rd mags to the order. He only ships weekly, so I knew he had not shipped yet. Wade promptly told me my original order was packed and ready to go so he will add the mags to the order and repackage them. A week later I get the package. Nice grip frame, selector is there...but no mags. A nice invoice is in the box showing that I was charged for the entire order including the mags (and a hefty $20 Shipping & handling charge!) Bummer.
I figure a quick call will fix it up. Called Wade. He was apologetic and said the mags would ship out the next Monday (this was a Thursday). A week and a half goes by...no mags. Another call to Wade. He sounds like this is the first he ever heard of this problem but assures me that it will go out the next Monday. More time passes. I now out of the blue get a call from Wade Bailey who promptly tells me that he has a problem with my "story" about missing mags. He says that the UPS invoice shows a 2lb order and that is what the grip frame, selector & two mags would have weighed. I say Ok, I still have the box & original contents of peanuts...so I check it. It does indeed say 2lbs on the UPS label. Our conversation is escalated by Wade as he all but calls me a liar & a thief! He begins screaming at me as I tell him that he is wrong and the label is wrong, there were no mags in the package (but I was sure charged for them) and I sure as hell do not like his attitude calling me at home and attacking me.
He shows his true colors here. I break out my package scale & weigh all components including the SEF frame, selector the box & peanuts & even the invoice. 10 3/4 ounces all together. This box was never ever 2 lbs. After I thoroughly explain to Wade that I am not a con-man and have no desire to "bankrupt" his "company" he finally flippantly admits that maybe when he repackaged the items (they were sealed before I added the mags to my order, he says) that maybe he weighed the components but did not repackage them all. But he loudly said that he doubted that this could happen because he runs the company and does ALL the order pulling, packing & shipping (but couldn't remember packing my order for some reason). Finally, after causing me way too much aggravation and heated debate he finally says that he will take me at my word and send the mags and hangs up on me. I have very serious doubts about his intention to deliver my paid for product.
I have had very few business deals go sour in my lifetime but never have I had the pleasure of having a business owner call me at home to tell me that I was a liar & thief and yell at the top of his lungs at me. Grrrreeeaat customer service. This guy will go far. I am going to give him 4 days to get those mags here. After that I will dispute the charges to my credit card company and let them deal with ol' Wade. As my wife will attest, I spend WAAAYYYY too much money on toys. Money that will NEVER again be found in the hands of Wade Bailey (Top Notch). And only in the most grudging way possible will I ever do business again with Todd Bailey & Special Weapons. I will also fervently try to dissuade ANYONE from doing business with this charlatan. It is not always how a company delivers to the customer, but how they handle a problem. Wade has chosen to commit consumer fraud.
Thanks again Wade, for the lovely time and stimulating conversation. You went out of your way to lose a customer today and by George, you did it! :p
MK