View Full Version : The service I recieved from InterOrdnance
November 15, 2001, 09:22
I just recieved a check for my refund from the Imbel grade 1 kit I returned. It took 3 weeks from the time they signed for the package.
When I returned the kit I wrote a very nice, courteous letter describing why I was returning the kit, and why I desired a refund instead of a replacement. I also requested a refund in full due to being misled by their ad and the sales girl on the phone.
See my post regarding the condition of the kit here: http://www.l1a1.com/cgi-bin/forums/ultimatebb.cgi?ubb=get_topic&f=1&t=014458
I placed a copy of this letter in the box with the kit, and mailed a copy to Uli, and to the customer service manager.
I had high hopes they would do the right thing. NO WAY!! They took the 20 % restocking fee out and sent me the balance.
Then they had the balls to include a letter with the check stating, "We look forward to doing business with you in the future."
Screw me once shame on you, screw me twice shame on me.
I'll never spend another dime with them, and I will expend all effort necessary to keep any others from doing the same.
Thanks for allowing my rant.
[ November 15, 2001: Message edited by: newFALguy ]
November 15, 2001, 10:47
I would suggest that folks having problems with IO post a complaint with the BBB www.bbb.org. (http://www.bbb.org.) It only takes a minute, and IO has agreed to BBB mediation of complaints. Looks to me like folks mostly just eat it after comparing what I see on the boards to what the BBB records show for IO! At a minimum it would keep a record of the behavior of this company right where folks can find it.
BBB Reliability Report
Inter Ordnance of America LP
3305 Westwood Industrial Dr.
Monroe, NC 28110
Original Business Start Date: January 1995
Local Business Start Date: January 1998
Type of Entity: limited liability corp.
Principal: Dr. Ulrich Wiegand President
Customer Contact: Dr. Ulrich Wiegand President
Phone Number: (704) 225-8843
Fax Number: (704) 225-8895
Membership Status: Yes
Type-of-Business Classification: GUNS-GUNSMITHS
This company has been a member of this Better Business Bureau since August 2001. This means it supports the Bureau's services to the public and meets our membership standards.
This company participates in BBB ADvantage. This company has agreed to use special procedures including mediation and arbitration if necessary to resolve complaints.
Based on BBB files, this company has a satisfactory record with the Bureau. Any complaints processed by the Bureau in its three-year reporting period have been resolved. The number and type of complaints are not unusual for a company in this industry.
To have a "Satisfactory Record" with the Bureau, a company must be in business for at least 12 months, properly and promptly address matters referred to it by the Bureau, and be free from an unusual volume or pattern of complaints and law enforcement action involving its marketplace conduct. In addition, the Bureau must have a clear understanding of the company's business and no concerns about its industry.
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
Number of complaints processed by the BBB since the firm's BBB file was opened in May of 1999: 7
Number of complaints processed by the BBB in last 12 months: 5
Delivery Issues: 2
Outcome of all complaints -
Product Quality Issues: 3
Outcome of all complaints -
Resolved: 1; Company made every reasonable effort to
Contract Issues: 2
Outcome of all complaints -
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Phone Numbers: 704-225-8895 Fax
Report as of 11/15/2001
Copyright 2001 Better Business Bureau
Better Business Bureau (http://www.bbb.org)
November 15, 2001, 15:48
I've filed a complaint with the BBB already..it's still pending. You can do it online..it's quite easy.
November 15, 2001, 21:35
I guess they need that lousy 20% restocking fee to stay in business :mad:
Makes you wanna Vomit :eek:
After dealing with some dealers that advertise here, I wonder how they stay in business, most have a WWW E-mail address but never respond, go figure.
GL with the BBB
November 16, 2001, 07:42
For what its worth, I get about ten e-mails a week from invalid addresses or mail box full. Makes it kind of hard to respond. No defense of IO, they still suck. And the BBB is bullshit. They can't compell a business to do anything, nor does a customer have to be truthful in their complaint. Like a sexual harrassment complaint, there is no penalty for the accuser lying. Its nothing more than a beaurocracy propogating its own existence. Like the Postal inspector, its useless. Best defense against IO and others who do false advertising or baitand switch is to pay by credit card, then do a chargeback if there are problems and let them fight their credit card processing company to get the money back. Alot of chargebacks may not pull their card acceptance priviledges, but it will get them charged a higher discount rate.
[ November 16, 2001: Message edited by: gunplumber ]
November 16, 2001, 08:40
With the 20% restocking fee, PLUS shipping BOTH ways, Inter-Ord is actually gouging a dissatisfied customer more like 30% for any order under $300.
I am unaware of any other company, in ANY business, that charges 20%, 10-15% being the norm with few returns.
The bottom line is Inter-Ord knows that most of their inventory is garbage, so alot of it will be returned, that's why they got it so cheap. With so many returns they've turned what most companies dread into a profitable way to do business. Ever wonder why no one else has like items in their inventory? Only Inter-Ord would bid on most of this worn-out stuff, in lieu of it being scrapped. They've been like this since they started, so no nice letter or threats will work, as they've heard it all before. All they care about is that 20%, more of a profit than most businesses make, and they have the returned items as a bonus to resell.
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