Trijicon: Bad

[Attilla]

I have been spreading the word to avoid Trijicon ever since they sold me a set of night sights for my Kimber that were completely off on point of aim.
Then they finally admitted that they weren't ever really tested on a Kimber.
They promised to send me a re-engineered pair, but it took approximately a full year of reminders to get them to come through.

I tried to remain polite and calm throughout the ordeal because I just wanted my pistol to work again. But I will never buy another Trij product.

[gunplumber]

Well, I have 12 solid years of fantastic service and customer support from Trijicon, both as a dealer and an end user. Tooltech gunsite, Trijicon's custom shop, has also bent over backwards for me. I have installed hundreds and hundreds of their sights on all types of rifles and handguns, and had several custom installs done. I will spread the word about how great and reliable a company trijicon is.

I am sorry you were not satisfied, however I suspect that there is a little more to your "story."

Are you saying that you tried to return sights that did not perform in a reasonable manner and they refused a refund?

[Attilla]

DISCLAIMER: I intended my original post to be a RESPONSE to the other complaint about Trijicon that is on the board right now. But I guess I got confused when posting. I don't dislike Trijicon so much that I would intentionally start a whole new thread just to bash them. :)

I am sorry you were not satisfied, however I suspect that there is a little more to your "story."

Are you saying that you tried to return sights that did not perform in a reasonable manner and they refused a refund?

Yes, there is A LOT MORE to "my story", because I had to contact Trijican approximately every 6 weeks to see if the "real" Kimber sight model was ready yet. Each time it was almost ready"....and then I would wait 6 weeks before contacting them again (I was corresponsding with a particular sales/engineer).

I never asked for a refund, because I kept giving them the benefit of the doubt, and really did just want to get my pistol aiming correctly. I wanted to keep the interaction pleasant and professional, and I think it was on both sides. I was polite in dealing with them, and they were polite in dealing with me.

Don't get me wrong: I don't feel they were unreasonable or treated me poorly, but they did sell me a sight that had not been engineerd for the pistol they claimed, and then they took nearly a year to get it right.

That is the source of my dissatisfaction.
The sight is now on my pistol and works perfectly. I am just saying that I would choose a different manufacturere the next time I choose. And I believe that manufacturers should verify that there products work on the models the claim before they start marketing and selling them....not use the first few customers as "prototype test cases".

[gunplumber]

Well, Its really too bad. In the defense of manufacturers in general, the one telling you 6 weeks could really have believed 6 weeks was correct, but as I know from my own experience with turnaround times, there is always Murphy to interfere with the best intentions.

Another problem with any aftermarket sight manufacturer is that the same model or type gun may not shoot in the same place as another identical gun.

For example .45 glock night sights are a different height than .40 glock night sights. When a company is trying to have as few sights as possible to fit as many models as possible, its a nightmare. CZs I won't even do sight work anymore - they have so many different sight heights to compensate for erratic barrel lockup that its impossible to get an off-the shelf product to fit.

It may FIT the dovetail, but be the wrong height for same point of impact with that particular gun.