Texas Tactical Tacpoint deal, not so good in my book...

[vicg1]

The group buy on the Hakko Tacpoints went off well, they were efficient in taking the order, taking payment, and then delivering the product.

However, the Tacpoint doesn't say Hakko anywhere, neither does the box. Instead of being marked "made in Japan" the way other Hakko Tacpoints I have seen it was "made in China." Box doesn't say Hakko anywhere. No instructions or warranty paperwork included. TT states we will get paperwork shortly... that was months ago.

One of the Tacpoints I received had fuzzy green batteries. I scraped the contacts, replaces the batteries, still n/g. I email TT with no response. I email Hakko with no response. I wait 2 weeks and a few days ago email TT and Hakko again... still no response.

TT was quick to respond when I was offering my credit card number... al I hear is crickets now... what's the deal? Anyone else get a bad Tacpoint? What did you do with it?

[Rooster]

Have you tried calling them? I find that the best way to get things done as they can't disregard the fact that they talked to you at that point or say that they never received any complaint.

(832) 594 - 1944

[vicg1]

nah... fired off emails... they responded to those quickly while making the sale... figured I would give them until the end of the week to respond and would call next week if no reply....

[Texas Tactical]

vicg1 - We are sorry that one of your Hakkos is not working. We randomly tested units, however with over 200 scopes shipping out we could not feasibly test each and every unit that was shipped.

We have not, to date, received any instruction manuals from Hakko but when we do we will gladly send one out to anyone who purchased a scope on our dime. Perhaps, as you have stated Here (http://www.falfiles.com/forums/showthread.php?postid=995799#post995799) you can contact Mr. Yoshinobu Takizawa from Hakko and inquire as to both the manual and warranty issues.

I would like to point out that on September 9th, shortly after we received the scopes, we announced that the scopes did in fact have a "Made in China" sticker on them Here (http://www.falfiles.com/forums/showthread.php?postid=1039646#post1039646). To our knowledge we were the only dealer selling these to publicly disclose this information to our customers and we also gladly accepted any and all cancellations of orders prior to shipping due to the unexpected country of manufacture. On September 13th at 07:39 we also posted a response we received from Hakko Japan concerning this issue and confirming that these were in fact Hakko scopes. The details of this response are HERE (http://www.falfiles.com/forums/showthread.php?postid=1042993#post1042993). Your scope was packaged on September 14th and shipped to you on the 15th and we did not hear from you regarding cancellation of your order based on the information provided and the confirmation of the country of origin of the Hakko Tac points.

I would also like to point out that unlike many other dealers we provided all of the contact information that was available for Hakko in order to receive warranty service on their scopes and printed this information on the receipt that was included with each order HERE (http://www.falfiles.com/forums/showthread.php?postid=1048401#post1048401).

We can not account for flaws in manufacture or Hakko's lack of communication concerning your warranty issues, however if you have contact with Mr. Yoshinobu Takizawa from Hakko and can provide us with updated warranty or contact information we would greatly appreciate this so that we can provide better service to our customers.

I am sorry if you failed to read or misunderstood any of our earlier postings and hope that this did not cause you any unnecessary anxiety. Please be assured that we will respond to any and all emails that we receive as evidenced by this response, but as I am sure you are aware that in an electronic age some times messages are not received even though they may have been sent.

If I can be of any further assistance please let me know. You can also reach us by phone at (832) 594-1944.

[vicg1]

Misunderstand? What in hell did I misunderstand? I emailed Hakko as per your invoice instructions and they don't reply. I emailed you and you didn't reply. I have no problem giving these scopes a chance if they are truly Hakko products. I do however have one defect and it seems like you don't give a damn. How exactly am I to exercise my lifetime warranty rights on this new malfunctioning scope?

Additionally my conversations with the folks at Hakko and Tokyo Scope have nothing to do with this. I decided against importing the units as I don't feel they are of decent enough quality... but I still want this one I bought FROM YOU repaired.

Can you be of further assistance? YES, tell me who will repair this broken scope... or did you misunderstand my post and my emails?

[Texas Tactical]

As stated earlier and as printed on the invoice, all warranty repairs need to be handled by Hakko. We lack the facilities to repair your scope.

We have forwarded an email to Hakko concerning your warranty issues and will contact you as soon as we receive a response from them concerning warranty repair.

[vicg1]

thank you very much .
:)

[48th Highlander]

What do you mean warrantee issues? You sold a POS that doesn't work! Is that what he agreed to buy? A non-funtioning red dot? This sucks. I think standard operating procedure would be to replace it and YOU send it back. It never worked man.

In the time it took you to type your legal defence you could have offered to replace the POS and had a happy customer. Instead, I am taking deleting your URL from my favorites. I hope you don't loose too much more biz from this. Stupid move.:|

[Stranger]

Originally posted by 48th Highlander
What do you mean warrantee issues? You sold a POS that doesn't work! Is that what he agreed to buy? A non-funtioning red dot? This sucks. I think standard operating procedure would be to replace it and YOU send it back. It never worked man.

In the time it took you to type your legal defence you could have offered to replace the POS and had a happy customer. Instead, I am taking deleting your URL from my favorites. I hope you don't loose too much more biz from this. Stupid move.:|

If you don't have a dog in the fight...

[vicg1]

I welcome input of others. Input both ways. If I'm wrong I don't mind being told. If someone feels I've been wronged I don't mind them posting here.

I placed this post here because I want my red dot repaired. TT didn't reply to my emails or to the posts made on the original thread where they offered the scopes for sale so I popped this one up. No surprise, they responded.

Personally I think it sucks too that someone would sell hundreds of these scopes yet not know how to go about a warranty issue. Actually, I take that back... TT stated on their invoice that I need to contact Hakko in Japan to get direction from them... but they don't respond... so I started to bug TT to no avail... yet.

[Texas Tactical]

48th Highlander - If we had any scopes in stock to replace his broken one, we would have gladly done so, but this is not even a remote option as we do not have any left and do not expect to see more for another 6 weeks or longer.

[vicg1]

Thanks TT.

Unfortunately out of the hundreds you sold I'm sure mine won't be the only one needing repairs under the lifetime warranty... Hakko better have some sort of warranty plan in place...

[EMDII]

Enough.
:skull: